Delivery
We use DPD as our main courier and they will give you a 1 hour delivery window notification via SMS or Email informing you when your order will arrive. If the date or time is not convenient, you will have the ability to arrange for a more suitable time for your parcel to arrive.
UK MAINLAND DELIVERY OPTIONS
Delivery Options |
Delivery Cost |
Delivery Time |
| Free UK Mainland Delivery On Orders Over £35* | Free | 3-5 Working Days |
| Standard Delivery | £3.95 exc vat | 3-5 Working Days |
|
Next Day Delivery* |
£5.75 exc vat | Order by 2pm for Next Day Delivery |
*99% of deliveries are shipped and received on the next working day when choosing the next day option at checkout. However, sometimes, unforeseen circumstances may occur (due to incidents outside our control). If you haven't received the parcel the next day when choosing this option, please contact us as soon as possible so we can deal with the issue promptly.
Due to Brexit rules, parcels going to Ireland & the European union may incur additional custom charges
N.IRELAND, CHANNEL ISLAND, SCOTTISH ISLAND/HIGHLAND DELIVERY OPTIONS
Unfortunatley, our courier (DPD) does not class certain areas of Scottish Highlands, Scottish Islands and Channel Islands as Mainland UK therefore they do NOT qualify for the Free UK Mainland Delivery offer.
Scottish Highlands postcodes which are excluded from the Free UK Mainland delivery offer are:
FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18- 26, PH30, PH31-41, PH49-50, AB36-38, AB55-56 and all IV postcodes
Scottish Islands postcodes which are excluded from the Free UK Mainland delivery offer are: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Parcels under 3 kg going to Scottish Islands, Highland or Northern Ireland could qualify for reduced delivery rates. Please call us to find out more.
Delivery Options |
Delivery Cost |
Delivery Time |
| Northen Ireland |
£11.99 ex vat per parcel | 3-8 Working Days |
| Northern Ireland Next Day | £33.99 (inc VAT) NA due to Brexit | Order by 2pm for Next Day Call us on 01204 455 755 to confirm stock availability |
| Channel Island |
£15 ex vat per parcel | 3-8 Working Days |
| Scottish Highlands | £11.99 ex vat per parcel | 3-8 Working Days |
| Scottish Island | £11.99 ex vat per parcel | 3-8 Working Days |
| Republic of Ireland | £10 ex vat per parcel | 3-8 Working Days |
| Isle of Man | £15 ex vat per parcel | 3-8 Working Days |
| Dublin | £10 ex vat per parcel | 3-8 Working Days |
SPECIAL DELIVERY ARRANGEMENTS
Special Delivery Options |
||
| DPD 12:00 Noon | £9.60 (inc VAT) | Order by 2pm for 12 Noon delivery - Call us on 01204 455 755 to confirm stock availability |
| DPD 10:00 AM | £23.99 (inc VAT) | Order by 2pm for 10AM delivery - Call us on 01204 455 755 to confirm stock availability |
| Saturday Next Day Delivery | £23.99 (inc VAT) | Order by 2pm for Sat Next Day delivery - Call us on 01204 455 755 to confirm stock availability |
| Saturday 12:00 Noon | £32.50 (inc VAT) | Order by 2pm for Sat 12 Noon delivery - Call us on 01204 455 755 to confirm stock availability |
| Saturday 10:00 AM | £37.50 (inc VAT) | Order by 2pm for Sat 10AM delivery - Call us on 01204 455 755 to confirm stock availability |
INTERNATIONAL DELIVERY
European Shipping Rates:
France, Germany, Netherlands - £19.99 per parcel
Austria - £21.99 per parcel
Italy & Spain - £24 per parcel
Belgium & Luxembourg - £29.00 per parcel
Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden - £45 per parcel
The prices above are an estimate and may change based on the number of packages.
The following European Free Trade Association countries, Iceland, Norway, Switzerland, Liechtenstein, Bosnia and Serbia may include a additional £25 surcharge for customs clearance.
For international delivery, the shipping cost is an estimate as the cost maybe lower than what is displayed at checkout. If this is the case, our customer service team will contact you and issue you a refund on the difference.
ADDITIONAL DELIVERY INFORMATION
- All orders are trackable via the DPD site & a 1 hour delivery window notification will be sent via SMS or Email
- *Free UK Delivery is only applicable for UK Mainland areas (See above for postcodes which do not qualify for Free UK Mainland shipping)
- Majority of our parcels are sent via DPD
ALL OUR ITEMS ARE TRACKED
To ensure that your item is on its way to you, all consignments leaving The Towel Shop are tracked and tracking numbers are available upon request. Please note that tracking numbers will only be available when your order has been dispatched from our warehouse and the status is set to ‘shipped’. You will receive an email confirming that your order has been shipped. Please allow several hours for your tracking number to become valid.
DISPATCH TIME & TRACKING
Items ordered before 3pm on Monday to Friday are dispatched the same day provided all items are in stock. Items ordered Monday to Friday after 3pm will be dispatched within 24 hours of confirmed payment. If the payment is received over a public holiday or weekend, please allow for a few more days for your delivery. If you have any queries about delivery times, please call our helpline on 01204 455 755. Please note that in the rare instance when any of the products you order are not in stock at the time of placing your order, we will notify you of the delay.
To track your order for DPD parcels click here and type in your order tracking code.