365 Days Returns Policy
RETURNING AN ITEM IS SIMPLE
We want to ensure you are absolutely satisfied with your purchase. If you're not happy, we aren't either. That's why we will offer you 365 days to return any unwanted items back to us if you are not satisfied with your purchase(s). All you have to do is make sure that the items you wish to return are unused, unwashed and undamaged.
Fill in our Returns Form and our Customer Service team will get back to you with a return label
When returning any item(s) back to us, they are under your responsibility until we receive them. We advise you to use a courier which provides tracking to ensure that your item does not get lost. Please ensure that returning items are well packed to prevent any damages.
The Towel Shop holds no liability for any damages or defects to goods that are caused by circumstances beyond it's reasonable control. All items that are returned to us will be inspected upon arrival and if an item has been damaged, used or washed, no refund will be made.
*If you are returning any item(s) back to us due to a manufacturing fault, we will cover the cost of return. If you are returning an item which does not have any manufacturing fault, you will be liable for the cost of return.