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365 Days Returns Policy


We want to ensure you are absolutely satisfied with your purchase. If you're not happy, we aren't either. That's why we will offer you 365 days to return any unwanted items back to us if you are not satisfied with your purchase(s). All you have to do is make sure that the items you wish to return are unused, unwashed and undamaged. 


There's two ways you can arrange to return unwanted items back to us:

A) Post Small Items Back To Us Yourselfsendtous.png B) Arrange For Us To Collect Bulky Items
Post all unwanted items within 365 days of purchase for a refund*. 
It's advisable to choose a reliable courier where you can track your items 
as we are not responsible for lost or damaged items during the process of returns.
Contact us via phone (01204 455 755) or email to get a returns 
label sent to you via email. You will be issued a refund once we receive the items*.


When returning smaller parcels, please use Royal Mail. For larger parcels, you will need to arrange for us to collect your items.  

When returning any item(s) back to us, they are under your responsibility until we receive them. We advise you to use a courier which provides tracking to ensure that your item does not get lost. Please ensure that returning items are well packed to prevent any damages.

The Towel Shop holds no liability for any damages or defects to goods that are caused by circumstances beyond it's reasonable control. All items that are returned to us will be inspected upon arrival and if an item has been damaged, used or washed, no refund will be made.

*If you are returning any item(s) back to us due to a manufacturing fault, we will cover the cost of return. If you are returning an item which does not have any manufacturing fault, you will be liable for the cost of return.