Contact Us
Need help with your order?
If you placed your order as a guest, please include the following details when contacting us so we can assist you quickly:
- Email address used at checkout
- Approximate order date
- Product name or details
This will help us locate your order and resolve your query as efficiently as possible.
Track your order
If you have your order number, check your order status by contacting our team with your details.
- Order number
- Email address used at checkout
If you cannot find your order number, please contact us and our team will assist you.
Contact Details
EMAIL US
info@thetowelshop.co.uk
CALL US
Tel: 01204 455755
CHAT TO US
Our Address
2nd Floor Swan Lane Mill, No.3
Higher Swan Lane
Bolton
BL3 3BJ
United Kingdom
(Warehouse & office location – not a retail store)
Opening Times:
Monday–Friday 9am–5pm
We are located just off Higher Swan Lane, on the second floor of Swan Lane Mill (next to Frame Three Snooker Club). If you have any problems finding us, just give us a call.
The Towel Shop Ltd (Company number: 11295081) is a sister company of White Pearls Holdings Ltd (11294880)
FAQs
How can I track my order?
You can check your order status by contacting our team with your order number and email address.
I placed an order as a guest – how can I find it?
Please provide your email address, approximate order date, and product details so we can locate your order quickly.
What should I do if I received the wrong item?
Please contact us as soon as possible with your order details and we will arrange an exchange or resolution.
How long does it take to get a response?
We aim to respond within 24 hours during working days (Monday–Friday).